Last updated July 23, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and PROOF OF PURCHASE AND EXPLANATION OF ISSUE , and mail your return to the following address:
Gray's Active Wear Printing
2851 WEST 120TH STREET
SUITE E #509
HAWTHORNE, CA 90250
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. Proof of receipt is needed for refund.
Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us at:
Gray's Active Wear Printing
2851 West 120th St.
Suite E #509 Hawthorne, CA 90250
To return an item and receive a refund:
Please be aware that:
If the shipping tracking number says a package has been delivered but you have not received your order, here is the procedure we follow:
"On behalf of Manual Arts H.S. Class of 1979, we would like to thank you for the beautiful work you did on the class 40th year reunion t-shirt. We love them and plan to order more real soon. Oh I forgot to mention how professional and timely our order was handled. We will be referring you to others. Again we thank you!"
—Myra L. Robertson
“Jo did an exceptional job with a Fathers day gift for my husband. Quality of shirts are great. Very professional and prompt service”.
“I absolutely love these T-shirts. The quality of the shirt is perfect. The material is soft and comfortable and the color is great. Thank you for our perfect representation of a 50+ years friendship. Joanna!! - you are the greatest!”
"I would like to express my appreciation and delight for the T-shirts that you made for my friends and me. We will definitely refer you to anyone that we know who needs both T-shirts and flyers.
—Carleen Moore Carter